Return policy

1. Right of withdrawal and return periods

You can return your order within 14 calendar days of delivery, without having to state a reason.

In addition, for purchases made during Black Friday or the Christmas campaign, we extend the return period until January 13 of the following year.

To accept the return, the product must:

Be unused, in perfect condition and with its original packaging.
Include all accessories and manuals.
Present the proof of purchase.

To start the process, write to us at info@ocioexpres.com

2. Refund processing

Once we receive the product, we will inspect it and send you an email confirming whether the refund has been approved.

If approved, the refund will be made using the same payment method used for the purchase.
The actual amount paid will be refunded (includes applied discounts; excludes shipping costs).
The bank may take several days to reflect the transaction.

If you do not receive your refund after a reasonable amount of time, contact us at info@ocioexpres.com

3. Product exchanges

We accept exchanges within 14 days for non-defective products.

To request an exchange for the same model, send an email to info@ocioexpres.com with your order number and send the item to:

Carrer Metal·lúrgia, 9, 08755 Castellbisbal, Barcelona, Spain

4. Purchases collected at the warehouse

Purchases that are paid for and collected directly at our facilities are considered in-store sales, so the return conditions of a physical store apply.

Exchanges and returns are accepted, but only in-store and within the timeframes established by OcioExpres for in-person sales.
The return must be made in person at the same collection point.
Returns of used, incomplete products or products without the original packaging are not accepted.
Defective products are still covered by their legal warranty.

5. How to return a product

To make a return, you must send the item to: